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Terms & Conditions

Welcome to Dexora Digital. These Terms & Conditions explain the rules for using our website and working with us for digital marketing, SEO, web design, development, advertising, automation, and related digital services.

By accessing this website or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. Company Information

This website is operated by Dexora Digital.

Website: https://dexoradigital.com/
Email: [email protected]
Business Location: Oulu, Finland
Business ID: Add your official business ID here

Dexora Digital provides digital services to clients in Finland, Europe, the United States, and international markets.

2. Use of Our Website

You may use this website for lawful purposes only. You agree not to use this website in any way that may damage the website, affect its performance, interfere with other users, or violate any applicable law.

You must not copy, misuse, scrape, resell, or reproduce our website content, design, graphics, service descriptions, case studies, or other materials without written permission from Dexora Digital.

3. Our Services

Dexora Digital provides services including, but not limited to:

The exact scope of each project will be agreed separately through a written proposal, invoice, email, contract, or project agreement.

4. Quotes, Proposals and Project Scope

All quotes and proposals are based on the information provided by the client at the time of discussion. If the project scope changes, additional work may require a revised quote or extra charges.

A project scope may include deliverables, timelines, revisions, platform requirements, access needs, and payment terms. Work outside the approved scope is not included unless agreed in writing.

5. Payments and Invoices

Payment terms will be shared before the start of a project. Depending on the service, Dexora Digital may require full payment, partial payment, milestone payment, or monthly recurring payment.

Work may not begin until the agreed payment or deposit has been received. Late payments may delay delivery timelines. Dexora Digital reserves the right to pause work if invoices remain unpaid.

6. Revisions and Client Feedback

We aim to deliver high-quality work and allow reasonable revisions based on the agreed project scope.

Revision requests must relate to the original project brief. New features, new pages, new design directions, additional integrations, extra content, or major changes may be treated as additional work.

Clients are responsible for providing feedback, approvals, login access, brand assets, images, content, and any required information on time. Delays in client feedback or access may affect project timelines.

7. Refunds and Cancellations

Because our services involve time, planning, strategy, technical work, creative work, and custom implementation, payments for completed work are generally non-refundable.

Refunds may not be available once work has started, files have been delivered, strategy has been shared, audits have been completed, or project time has been reserved.

If a client cancels a project before completion, Dexora Digital may charge for all work completed up to the cancellation date.

For monthly services, cancellation terms will be defined in the project agreement or invoice. Unless otherwise agreed, clients should provide written notice before cancelling recurring services.

8. Client Responsibilities

Clients must provide accurate information, required access, approvals, business details, content, and feedback needed to complete the project.

The client is responsible for ensuring that any content, images, trademarks, logos, product information, testimonials, claims, or business details they provide are accurate, lawful, and owned by them or properly licensed.

Dexora Digital is not responsible for delays, errors, or project limitations caused by incomplete information, incorrect access, third-party platform issues, hosting problems, plugin conflicts, or changes made by the client or another provider.

9. Website Access and Third-Party Tools

Some projects may require access to platforms such as WordPress, Shopify, Wix, Google Search Console, Google Analytics, Google Ads, Google Tag Manager, hosting, domain accounts, CRM tools, plugins, themes, APIs, or third-party software.

The client is responsible for maintaining ownership of their accounts, licenses, subscriptions, hosting, plugins, themes, and third-party tools.

Dexora Digital is not responsible for third-party service outages, pricing changes, policy changes, account suspensions, software bugs, or limitations caused by external platforms.

10. Intellectual Property

Unless otherwise agreed, the final approved and paid project deliverables created specifically for the client may be used by the client for their business.

Dexora Digital may retain ownership of internal methods, frameworks, templates, processes, audit systems, checklists, automation logic, reusable code structures, and know-how used to deliver services.

Website content, graphics, copy, layouts, case studies, reports, and resources published on Dexora Digital’s own website remain the property of Dexora Digital unless stated otherwise.

11. SEO, Marketing and Results Disclaimer

Dexora Digital follows ethical, professional, and industry-standard practices for SEO, AI search optimization, advertising, web design, and digital growth.

However, we do not guarantee specific rankings, traffic levels, leads, sales, revenue, ad performance, AI Overview visibility, or search engine results. Search engines, AI platforms, advertising platforms, algorithms, competitors, user behavior, website history, market demand, and third-party systems are outside our direct control.

Any examples, case studies, reports, or performance results shown on our website are for informational purposes and do not guarantee the same results for every client.

12. Limitation of Liability

Dexora Digital will not be liable for indirect, incidental, special, or consequential damages, including loss of profit, loss of revenue, loss of data, business interruption, ranking drops, advertising account issues, platform downtime, or third-party service problems.

Our total liability for any claim related to our services will not exceed the amount paid by the client for the specific service that caused the claim, unless otherwise required by applicable law.

13. Third-Party Links

Our website may include links to third-party websites, tools, platforms, or resources. These links are provided for convenience only.

Dexora Digital does not control and is not responsible for the content, policies, accuracy, security, or practices of third-party websites or services. Users should review the terms and privacy policies of any third-party website they visit.

14. Privacy and Data Protection

Your use of this website may involve the collection and processing of personal data. Please read our Privacy Policy to understand how we collect, use, store, and protect personal information.

Privacy Policy: Add your privacy policy URL here

If cookies or tracking tools are used on this website, please also review our Cookie Policy.

Cookie Policy: Add your cookie policy URL here

15. Changes to These Terms

Dexora Digital may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services after changes are published means you accept the updated terms.

16. Governing Law

These Terms & Conditions are governed by the laws of Finland, unless otherwise required by applicable consumer protection laws or a written agreement between Dexora Digital and the client.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Dexora Digital
Website: https://dexoradigital.com/
Email: [email protected]
Location: Oulu, Finland

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